One-page executive summary · Flagship: managed services hub

BPO Services Platform

The hub you run for each client company: approved outputs from every TSM app become one delivery queue with SLAs, Sentinel monitoring across apps, a client portal and one monthly service report.

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THE PROBLEM

Work for each client is scattered across tools, inboxes and spreadsheets.

Problems surface only after the client notices them.

Month-end reporting means hours of copy and paste.

THE VALUE

One place, one SLA and one report across every service a client buys

Problems connected across apps before the client feels them

Clients see delivery status without chasing email

What it does

  • Client accounts with engagements, SLAs and pricing tier
  • Approved app outputs arrive as cases through a signed feed, never re-keyed
  • Delivery queue with assignment, QA review and correction
  • Sentinel: cross-app signals per client (SLA at risk, repeat patterns)
  • Client portal scoped to each client's own work
  • One branded monthly service report per client, with full audit trail
Best-fit clientsMid-size companies outsourcing back-office review: contractors, practices, MSPs, property and hotel operators
RolesDelivery lead, QA reviewer, Account owner, Client
PricingMonthly managed-service pricing per client
StatusPilot in build
GovernanceHuman review, versioning, audit trail

How a pilot runs

  1. Week 1 · Set up

    Accounts and roles created; synthetic or approved sample data loaded.

  2. Weeks 2–4 · Run

    Your team runs the daily flow on real-shaped work with TSM support.

  3. Week 5 · Decide

    Review results together and decide on a monthly service.

Each underlying app keeps its own limits and disclaimers. Synthetic data during the pilot. Contact torreyw94@tsmatter.com.
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