Flagship: managed services hub

What if every back-office service you deliver ran from one screen, with one SLA and one report per client?

BPO Services Platform — The hub you run for each client company: approved outputs from every TSM app become one delivery queue with SLAs, Sentinel monitoring across apps, a client portal and one monthly service report.

Request a pilotPilot in build▶ Watch the demo
▶ 2:28 narrated demoCaptions built inSynthetic data
The problem today

Why teams in managed services hub need this

01

Work for each client is scattered across tools, inboxes and spreadsheets.

02

Problems surface only after the client notices them.

03

Month-end reporting means hours of copy and paste.

Immediate business value

What changes on day one

RESULT 01

One place, one SLA and one report across every service a client buys

RESULT 02

Problems connected across apps before the client feels them

RESULT 03

Clients see delivery status without chasing email

Built for: Mid-size companies outsourcing back-office review: contractors, practices, MSPs, property and hotel operators
Capabilities

What your team gets

How it works, end to end

A walkthrough of the daily flow

  1. Delivery lead

    Delivery queue

    Every morning starts with one delivery queue, sorted by SLA, across all of your clients.

  2. Delivery lead

    Sentinel · client signals

    Sentinel checks every client first, connecting signals across apps before they become problems.

  3. QA reviewer

    Case · QA review

    Cases arrive from each app through a signed feed. The team works them, a QA reviewer checks and corrects.

  4. Client

    Client portal

    Approved results land in the client portal, so clients see status without chasing email.

  5. Account owner

    Monthly service report

    At month end, the account owner approves one branded service report per client, with the full audit trail behind it.

Safeguards

People stay in charge

Every result is reviewed and approved by a person before release. Every change is versioned and every action is on the audit trail.

BOUNDARIES

Each underlying app keeps its own limits and disclaimers.

Synthetic data during the pilot.

Go deeper

Everything you need to evaluate and run it

Executive summary
PricingMonthly managed-service pricing per client
StatusPilot in build