One-page executive summary · Hospitality operations

HotelOps

Housekeeping and maintenance work orders across every room: severity-based SLAs, assignment, resolution and a full audit trail for hotel operations teams.

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THE PROBLEM

Tickets live on radios, notes and whiteboards.

At-risk requests are noticed only after a guest complains.

Daily operations reporting is rebuilt by hand every morning.

THE VALUE

No out-of-order room sits unnoticed

SLA breaches seen before guests feel them

One record of who fixed what, and when

What it does

  • Room-level housekeeping and maintenance ticket intake
  • Severity-based SLA timers per ticket type
  • Assignment to staff with due times
  • Breach and at-risk flags across the property
  • Independent review and an approved operations report with PDF
  • Read-only Copilot and audit trail on every ticket
Best-fit clientsHotel general managers and operations directors, small hotel groups, hospitality management companies
RolesFront desk / Ops, Reviewer, Approver, Client
PricingPilot pricing on request
StatusPilot in build
GovernanceHuman review, versioning, audit trail

How a pilot runs

  1. Week 1 · Set up

    Accounts and roles created; synthetic or approved sample data loaded.

  2. Weeks 2–4 · Run

    Your team runs the daily flow on real-shaped work with TSM support.

  3. Week 5 · Decide

    Review results together and decide on a monthly service.

Operations tracking only; no revenue, RevPAR or occupancy projections. No guest payment or personal data is processed in the pilot. Contact torreyw94@tsmatter.com.
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