Hospitality operations

How many housekeeping and maintenance tickets at your hotel are about to miss their promised time?

HotelOps — Housekeeping and maintenance work orders across every room: severity-based SLAs, assignment, resolution and a full audit trail for hotel operations teams.

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▶ 2:01 narrated demoCaptions built inSynthetic data
The problem today

Why teams in hospitality operations need this

01

Tickets live on radios, notes and whiteboards.

02

At-risk requests are noticed only after a guest complains.

03

Daily operations reporting is rebuilt by hand every morning.

Immediate business value

What changes on day one

RESULT 01

No out-of-order room sits unnoticed

RESULT 02

SLA breaches seen before guests feel them

RESULT 03

One record of who fixed what, and when

Built for: Hotel general managers and operations directors, small hotel groups, hospitality management companies
Capabilities

What your team gets

How it works, end to end

A walkthrough of the daily flow

  1. Front desk

    New tickets

    Log new housekeeping and maintenance tickets by room.

  2. Supervisor

    SLA watch

    Check the at-risk and breached SLA list first.

  3. Supervisor

    Assign

    Assign each open ticket to staff with a due time.

  4. Supervisor

    Resolutions

    Mark resolutions as staff report back.

  5. Supervisor

    Daily report

    Submit the daily operations report for review.

  6. Manager

    Publish

    As approver, publish it and check the PDF.

Safeguards

People stay in charge

Every result is reviewed and approved by a person before release. Every change is versioned and every action is on the audit trail.

BOUNDARIES

Operations tracking only; no revenue, RevPAR or occupancy projections.

No guest payment or personal data is processed in the pilot.

Go deeper

Everything you need to evaluate and run it

Executive summary
PricingPilot pricing on request
StatusPilot in build